A forward deployment station like Guam offers a warm tropical climate, pristine beaches and a myriad of outdoor recreational opportunities in a relaxed “island style” environment. Capitalizing on these opportunities requires a staff who are not only knowledgeable in recreational safety, but who are also sensitive to the needs and wants of their customers. Our MWR team has these attributes and so much more.
Since 2003 we have been engaged in all aspects of the Morale, Welfare and Recreation programs on Guam including MWR Category C (Commercial and Retail) facilities operations. Our scope of work has included restaurants and bars as well as the golf course, bingo, marina and bowling alley operations. When we first took over the Category C operations customer satisfaction and patronage was extremely poor and most of the facilities and equipment were in various states of disrepair. Within the first 90 days, our team was able to reverse these trends, vastly improving customer service and overall facility appearance. By the second quarter into our contract we were able to raise the performance assessments from the low 80’s to 99%.
In 2005, on the heels of our success in the Category C operations, we were awarded a Prime Contract to manage and operate Categories A & B. Today our scope of work encompasses 16 different venues and includes:
Garnering 100% on quarterly award fees since the start of our contract. The efficient and effective execution of our contract requirements has consistently earned us praise from both local commands and our contracting officer. Service members, their dependents, and other authorized patrons now enjoy base recreational facilities and child care services that are customer friendly, clean, efficient and organized.